After-sales Support

When you have a problem, please try the following methods for a quick solution:
1. If it is a common problem, please search related error or prompt information through search engines for possible solutions;
2. If it is a problem related to collection, please check whether there is any related error or alarm information in the log file;
3. If it is a problem related to collection configuration, please check relevant sections in Help;
4. If it is other collection-related problem, please type in relevant key words on the search page of the Help or look for solutions on the FAQ page.

If all these methods fail, please contact us for manual service.